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Terms and Conditions

TERMS AND CONDITIONS

CONDITIONS OF PURCHASE

PLEASE CAREFULLY READ THESE CONDITIONS OF PURCHASE BEFORE PLACING AN ORDER ONLINE OR OVER THE TELEPHONE, OR OTHERWISE USING THIS WEBSITE OR ANY OTHER BROCK BEAUTY WEBSITE. This website is owned and operated by BROCK BEAUTY, INC. and its subsidiaries, affiliates and/or representatives (collectively “BROCK BEAUTY”, “Company”, “us”, “we” or “our”). The Conditions of Purchase, together with our Website Policy, Privacy and Cookies Policy, Ordering, Shipping and Return Policies, Dispute, Arbitration and Class Action Waiver, User Generated Content Policy, Autoship Program Policy, Trial Size Autoship Policy, Hair Analysis Service Policy and any amendments or supplements to the same (collectively, the “Agreement”) form a legally binding agreement between you and Brock Beauty. This Agreement governs your access to and use of the Brock Beauty Websites, sometimes referred to hereinafter as (“Website” or “Site”) any order you place through the Brock Beauty websites or by telephone, and, as applicable, your use or attempted use of our products and services (collectively, “Your Use”).

Your Use of the Website shall be deemed to constitute your consent to be bound by this Agreement and shall be enforceable in the same way as if you had signed this Agreement. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, PLEASE TERMINATE USE OF OUR WEBSITE(S).

THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER.

TABLE OF CONTENTS

  1. Website Policy
  2. Privacy and Cookies Policy
  3. Ordering, Shipping and Return Policies
  4. Dispute, Arbitration and Class Action Waiver
  5. User Generated Content Policy
  6. Autoship Program Policy
  7. Trial Size Autoship Program Policy
  8. Hair Analysis Service Policy

1. WEBSITE POLICY

Eligibility

In order to use this website, you must be (a) 18 years or older and have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws; or (b) 13 years or older and have your parent or guardian’s consent to the Agreement. If you use the Website, you are affirming that you are at least 13 years old.

Terms of Use

This Website is owned and operated by Brock Beauty. The following terms and conditions (“the Terms”) govern your use of the Site. You must read these Terms carefully, as your use of the Site establishes that you agree to follow and be bound by the Terms found herein. If you do not agree to these Terms, you should immediately terminate your use of the Site.

No material from the Site may be copied, duplicated, republished, uploaded, posted transmitted or distributed in any way. The Site, including all of its information and contents, such as text, slogans, articles, data, icons, characters, artwork, images, photographs, graphics, music, videos and graphics (“Content”), is Brock Beauty, Inc.’s property that is protected by trademark and/or copyright under United States and/or foreign laws.

We reserve the right, for any reason or for no reason, in our sole discretion and without notice to you, to revise the products and services described on the Site and to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, the Content on the Site as well as features and/or hours of availability of the Site, and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. We have the right to change these rules and/or limitations at any time, in our sole discretion.

Prohibited Uses

The Site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the Site and purchasing products.

Engaging in conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any city, state, national or international law or regulation is prohibited.

Attempting to interfere in any way with the Site’s or Brock Beauty, Inc.’s networks or network security, or attempting to use the Site’s service to gain unauthorized access to any other computer system is prohibited.

Disclaimers and Limitation of Liability

Brock Beauty publishes information and articles on its Sites for purposes of convenience and entertainment for its visitors and customers. While Brock Beauty attempts to provide accurate information, there may be unintentional technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the Site at any time without notice.

Brock Beauty does not claim that the information in the Site is appropriate to your location or that the products described in its Site will be available for purchase in all locations.

You assume all responsibility and risk with respect to your use of the Site, which is provided “AS IS.”

Brock Beauty makes no warranties of any kind regarding any non-Brock Beauty, or third party sites to which you may be directed or hyperlinked from this Site. Hyperlinks are included solely for your convenience, and Brock Beauty makes no representations or warranties with regard to the accuracy, availability, suitability or safety of information provided in such non-Brock Beauty sites. Brock Beauty does not endorse, warrant or guarantee any products or services offered or provided by or on behalf of third parties on the Site.

IN NO EVENT SHALL BROCK BEAUTY, INC., ITS AFFILIATES OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, LOSSES OR CAUSES OF ACTION ARISING FROM OR IN ANY WAY RELATED TO THE USE OF, OR THE INABILITY TO USE, OR THE PERFORMANCE OF THE SITE OR THE CONTENT AND MATERIALS OR FUNCTIONALITY ON OR ACCESSED THROUGH THE SITE, EVEN IF BROCK BEAUTY OR ITS REPRESENTATIVE OR SUCH INDIVIDUAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

2.Privacy and Cookies Policy

Brock Beauty is totally committed to protecting the privacy of our site visitors and customers. We are customers of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

Collecting Information

Cookies Policy

Cookies are information files that are sent to your computer or mobile device when you visit a website using that computer or mobile device. It is utilized to recognize your device when you return to the website for future visits. These types of files do a number of different jobs such as remembering your personal preferences and items you may have viewed, assisting us to improve your site experience as well as trying to ensure the advertisements or offers you see online are more relevant to you. Generally, these cookies can be divided into 4 types, each of which is outlined below.

Strictly Necessary Cookies

Strictly Necessary Cookies are necessary to enable the website to provide services you have asked for such as remembering your shopping bag items and assisting with checkout.

Performance Cookies

Performance Cookies collect anonymous information on how you use the site. The data is then merged with other users’ data to enable Brock Beauty to improve how the website operates. We use Google Analytics cookies to help us understand how our customers arrive at our site; browse or use our site; and highlight areas where we can improve such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never reveals personal details from that could establish a user’s personal identity.

Functionality Cookies

Functionality Cookies remember choices you make such as language, search parameters such as size or color. These can then be used to provide you with a quicker, more tailored and pleasant experience when returning to our website to order. The information is also merged with other users on an anonymous basis to enable us to improve the functionality of our website.

Targeting Cookies or Advertising Cookies

Targeting Cookies or Advertising Cookies collect information about your browsing preferences in order to make our advertising more relevant to you and your interests. They remember the websites you have visited and will share some information with other 3rd parties such as advertisers.

If you are uncomfortable with any of these cookies, you may change the settings on your browser to prevent cookies from being stored on your computer or mobile device without your explicit consent. Please see your browser “help” section for details on how to manage the cookie settings.

By using our websites you accept our use of cookies in accordance with this cookie policy. If you do not accept the use of cookies, please disable them before using our websites.

Sharing and Use of Information

Disclosures of your information

We may disclose your personal information in the event that Brock Beauty is acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Brock Beauty, Inc., our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We will not sell your name, address, e-mail address, credit card information or personal information to any third party. It is important to know that we cannot be held responsible or held liable for the actions of third party sites from which you may have been directed to the Brock Beauty website or third party websites you may have been directed to by clicking a link found to the Brock Beauty website.

Links to Outside Websites

Our website may contain links to and from the other affiliate websites, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Please take notice that by creating an account and/or placing your order outside of the United States you acknowledge your data related to your account and/or purchases will be transferred to the United States for processing.

3 . Ordering, Shipping and Return Policy

Ordering

Phone:

You may call our toll free number 888-387-4151 to order by phone. Our Customer Service Center is available from 8am-5pm CT Monday – Friday.

Mail:

To place an order by mail, please download the printable order form. Make money order for your products and shipping costs payable to Brock Beauty and mail money order and form to:

Brock Beauty, Inc.
Attention: Orders
573 JF Smith Avenue
Slidell, Louisiana 70460

If paying by money order, please allow 10-14 days for your products to be delivered.

Internet:

After clicking the “Order Now” button you will be directed to our order page where you can review your cart and purchase your items.

PURCHASING AND PAYMENTS

Purchasing Policy

Any and all Brock Beauty products (including, but not limited to, the following brands: Hairfinity, Infinite Lash, Essentious, and Dermera) that are purchased online, or received as the result of a online purchase, through a website owned and/or operated by Brock Beauty are NOT FOR RESALE; with the sole exception belonging to Brock Beauty authorized retailers and distributors.

If you purchase products that do not come directly from Brock Beauty or an authorized retailer or distributor we cannot certify that the products are not counterfeit, contaminated or illegally obtained. Contaminated products may have had their ingredients changed or tampered with, or had the expiration date altered by the reseller. Illegally obtained products may include products coming from other countries where the ingredients may differ depending on the health or regulatory requirements of a particular country. Improper storage and handling may alter the performance of these products or pose a health risk. Further, we will not return the items or refund the amount paid.

AMAZON PURCHASES: For purchases of Brock Beauty products on Amazon.com, the Amazon Manufacturer’s Warranty applies only to purchases from the Amazon seller, Brock Beauty, as they are the only reseller authorized by the manufacturer to sell Brock Beauty products on Amazon.com. The Amazon seller, Brock Beauty has been confirmed by the manufacturer to provide genuine products that are not counterfeit or second-hand, and products that are handled, stored and shipped according to the manufacturer’s specifications to eliminate safety and efficacy concerns.

ACCEPTABLE FORMS OF PAYMENT

Gift certificates and major credit cards: American Express, Discover, MasterCard and Visa

Shipping

Domestic

The shipping department is able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address.

Packages being shipped through DHL will be delivered to the local post office for delivery.

Order Processing Times:

We typically ship Monday-Friday and try to process orders within 48 hours (except holidays and weekends). Orders submitted on weekends or holidays will process the next business day.

All packages, unless otherwise stipulated, once processed, are shipped via DHL, United States Postal Service First Class or Priority Mail. This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center. Please allow 5-7 business days from the time the order leaves the processing center.

Orders shipped to Alaska and Hawaii:

These orders can require an additional 2 – 3 day delivery time.

International

Brock Beauty does not directly sell certain Brock Beauty products in all jurisdictions outside of the United States, as these products may not be approved for sale in certain jurisdictions. While Brock Beauty may choose to accept orders for the purchase of its products from all jurisdictions, the acceptance of such orders and the sale of such products will be subject to the following conditions:

(a)You agree that the purchase of any Brock Beauty products by you shall be for your own personal use only and not for further resale or distribution in any manner;

(b)You hereby expressly authorize and direct Brock Beauty to load and ship the purchased products to your shipping address, and to contract on your behalf with a courier company for that purpose; and

(c)You are the principal importer of record and will undertake responsibility for all applicable taxes, shipping, customs clearance, duties and import requirements from our facilities to your shipping address.

All packages, unless otherwise stipulated, once processed, go out DHL, United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the current shipping rates.

Notice of changes in address shall be made by contacting support@brockbeauty.com

We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.

Please take notice that by placing your order outside of the United States you acknowledge your data related to any purchases will be transferred to the United States to process the transaction.

Third Party Shipping

Customers using a third party shipping service are responsible for any duties, taxes and shipping costs that may occur. Brock Beauty is not liable for any damages resulting from customer’s use of any third party shipping services. Likewise, Brock Beauty is not responsible for delivery of the package once it has been delivered to any third party address.

Lost or Stolen Packages

Brock Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Brock Beauty will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Incorrect Shipping Information

If you enter the incorrect shipping information you may try to correct the shipping information before the order is processed by immediately contacting customer service at 1-888-387-4151 or support@brockbeauty.com. If you contact Brock Beauty after the order has shipped to the wrong address the package will have to be returned to us before we can ship to the correct address. Also, if a package is returned to Brock Beauty due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Brock Beauty is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

Cancellation Policy

To serve you better, we will begin to process your order immediately after you click the “SUBMIT ORDER” button. Because our system processes orders immediately, we are usually unable to change or cancel an order once it is submitted. Also, once an order is placed, unfortunately products may not be edited. If there is an error in your shipping address, please contact customer service before 7am CST the next business day. Once an order has shipped we cannot be responsible for errors in shipping address. To address any of the above issues with an order, please immediately contact us at 1-888-387-4151 or support@brockbeauty.com.

Order Status

Tracking Your Order

When your order is ready to be shipped, you will receive shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed and will arrive 7-10 business days after it is shipped. The e-mail will contain shipment details and your tracking number. To track the order visit your carrier’s website.

If you attempt to track your package within 48 hours after it is ordered and there is no information available about your package, this is because the carrier has not scanned your package. When the package is scanned you will be able see the tracking information. Please allow at least 48 hours for the carrier to scan your package. If you still do not see tracking information please call customer service at 1-888-387-4151 or support@brockbeauty.com.

RETURNS AND EXCHANGES

Refund and Money Back Guarantee

Brock Beauty stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone.

Within thirty (30) days of your purchase, if you are not satisfied with our product you may receive a refund of your purchase price (less shipping and handling). The product must have been purchased directly from Brock Beauty In order to be eligible for a refund, you must have used the product as directed.

To obtain the refund described above we must physically receive the return within the thirty (30) day period. The return must include the unused product; all original packaging, manuals, and other accessories and documentation, which may have been included in the original shipment; the receipt; and a note containing your name, address and reason(s) for return.

We recommend using a courier that provides insured tracking services, as we cannot be responsible for items that are not received at our warehouse. If we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not return your money and will be unable to return unused product to you.

Returns must be addressed as follows:

Brock Beauty, Inc.
Attention: RETURNS
573 JF Smith Avenue
Slidell, Louisiana 70460

Brock Beauty reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. This policy applies to all Brock Beauty hair care and skin care products. This policy does not apply to t-shirts and other accessories and materials, which cannot be refunded since these items may only be submitted for an exchange.

NOTICE: Our guarantee was created to warranty the quantity of product consumed as directed for use during the thirty (30) day guarantee period. It is not intended to honor the return of product that was removed or consumed in excessive quantities during that thirty (30) day period. If an excess supply of product was removed from the bottle and/or consumed during the guarantee period, the guarantee and return will be voided. The unused portion of the product will not be returned to you for health and safety reasons. If you have previously returned our products under this refund policy, any future requests for a refund will not be honored. Please contact us with any questions or concerns at 1 (888) 387-4151 or support@brockbeauty.com.

AMAZON PURCHASES: For purchases of Brock Beauty products on Amazon.com, the Amazon Manufacturer’s Warranty applies only to purchases from the Amazon seller, Brock Beauty, as they are the only reseller authorized by the manufacturer to sell Brock Beauty products on Amazon.com. The Amazon seller, Brock Beauty has been confirmed by the manufacturer to provide genuine products that are not counterfeit or second-hand, and products that are handled, stored and shipped according to the manufacturer’s specifications to eliminate safety and efficacy concerns.

Damaged or Defective Products

DEFECTIVE products may be returned directly to us within thirty (30) days from the invoice date. At our discretion, you may receive a credit or replacement product. Any item that appears to be purchased from an authorized seller will not be accepted.

You must return the defective product within the specified period of time, along with all original packaging, manuals, and other accessories and documentation which may have been originally included in the original shipment; the receipt; and a note containing your name, address and reason for return to:

Brock Beauty, Inc.
Attention: RETURNS
573 JF Smith Avenue
Slidell, Louisiana 70460

4. Dispute, Arbitration and Class Action Waiver

PLEASE READ THIS ARBITRATION PROVISION CAREFULLY TO UNDERSTAND YOUR RIGHTS. YOU AGREE THAT ANY CLAIM THAT YOU MAY HAVE IN THE FUTURE MUST BE RESOLVED THROUGH BINDING ARBITRATION. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY. THE RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS DISCOVERY OR THE RIGHT TO APPEAL, MAY BE MORE LIMITED OR MAY NOT EXIST.

YOU AGREE THAT YOU MAY ONLY BRING A CLAIM IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU FURTHER AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

Arbitration Generally.

Arbitration is a method of resolving a Claim without filing a lawsuit. “Claim” means any dispute between you, Brock Beauty, and/or any involved third party relating to your Your Use (defined here), your relationship with Brock Beauty, or this Agreement. This includes any and all claims that relate in any way to your use of the products and any act or omission by Brock Beauty or any third party related to your use of the products. By agreeing to arbitrate, you waive the right to go to court and agree instead to submit any Claims to binding arbitration. This arbitration provision sets forth the terms and conditions of our agreement to binding arbitration and is governed by and enforceable under the Federal Arbitration Act (the “FAA”), 9 U.S.C. §§ 1-16, as amended.

Mandatory Pre-Dispute Procedures.

You acknowledge and agree that before initiating any Claim against Brock Beauty, you will first give us an opportunity to resolve your problem or dispute. This includes sending a written description of your problem or dispute to us, including the information or representations related to our products and upon which you rely. You may send the written description by U.S. Mail to Brock Beauty, Inc., 840 Oak Harbor, Slidell Louisiana 70458; Attn: General Counsel. You agree to negotiate with Brock Beauty in good faith about your problem or dispute. If for some reason your problem or dispute is not resolved to your satisfaction within 60 days after Brock Beauty’s receipt of your written dispute, you agree to the dispute resolution provisions below.

Commencement of Arbitration

You agree to commence any arbitration proceeding within 1 year after the Claim arises (including the mandatory pre-dispute procedures outlined above) and that any proceeding commenced after 1 year shall be barred.

Arbitration Location.

It may be held by telephone or through written submissions if both you and Brock Beauty agree.

Sponsoring Organization, Rules and the Arbitrator.

You agree that any Claims shall be resolved by submitting the dispute to final and binding confidential arbitration before a single arbitrator who is a retired judge or an experienced attorney with experience in the subject(s) of the Claim. The arbitrator shall be chosen from AAA Rules and Procedures and the arbitration rules of the selected tribunal shall apply, which can be obtained by calling the selected tribunal.

The arbitrator shall have the exclusive and sole authority to resolve any dispute relating to the interpretation, construction, validity, applicability, or enforceability of this Agreement and this arbitration provision. The arbitrator shall have the exclusive and sole authority to determine whether this arbitration agreement can be enforced against a non-signatory to this agreement and whether a non-signatory to this agreement can enforce this provision against you or Brock Beauty.

Arbitration Fees

The parties shall each pay their own fees, costs, and expenses, including, but not limited to, those for any attorneys, experts, documents, and witnesses.

Exclusive Venue for Other Controversies.

You agree that any controversy excluded from the dispute resolution procedure and class action waiver provisions in this Agreement shall be filed only in the 22nd Judicial District Court in the Parish of St. Tammany and each party hereby irrevocably and unconditionally consents and submits to the exclusive jurisdiction of such courts for any such controversy.

Modifications to the Agreement

Brock Beauty may make changes to Agreement, from time to time, in its sole discretion, by updating this posting on the Website without notice to you. Your continued use of the Website following the posting of a new version of the Agreement constitutes your acceptance of any such changes. Accordingly, whenever you visit the Website, check to see if a new version has been posted.

5. User-Generated Content Policy

Subject to the limitations set forth herein, we may transfer any photographs, comments, video clips, reviews and other communications and content (“Your Content”) to the Website from our social media pages. Unless we indicate otherwise, by posting or submitting Your Content to the Website or our social media sites, you grant Brock Beauty a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content, and the name submitted in connection with such content, throughout the world in any media now known or hereafter conceived. Brock Beauty and its affiliates are free to use any ideas, concepts or know-how contained in Your Content for any purpose whatsoever including, but not limited to, developing, manufacturing, distributing and marketing products using such information.

If you wish to have Your Content removed, please contact legal@brockbeauty.com

6. Autoship Program Policy

If you are placing an order online or by telephone as part of our autoship program, your membership in the program will remain in effect until it is cancelled by you. We may, in our sole discretion, terminate your membership in the program at any time without notice to you.

Once you are enrolled in the autoship program your method of payment will be stored and charged every thirty days from the date of your original purchase. Your original purchase will be processed at full price and each purchase thereafter pursuant to the autoship program will reflect a 15% discount of the sale price until your membership is cancelled. If your membership is cancelled for any reason you will be required to pay full price for your next purchase even if you re-enroll in the autoship program.

IF YOU ARE A MEMBER OF OUR AUTOSHIP PROGRAM, EACH SHIPMENT AND PAYMENT WILL BE AUTOMATICALLY PROCESSED. WE WILL NOT NOTIFY YOU BEFORE SHIPMENT OF PRODUCT AND YOUR METHOD OF PAYMENT WILL BE CHARGED AT THE TIME OF SHIPMENT AND YOU WILL RECEIVE CONFIRMATION OF PAYMENT AND SHIPMENT ONCE PROCESSED.

By enrolling in the autoship program, you acknowledge and agree that you will not hold Brock Beauty responsible for any overdraft charges or fees, which might result during the ongoing autoship program.

If you wish to cancel your participation in the autoship program, you may do so (i) online via access to your Brock Beauty customer account or (ii) by contacting a customer service representative at 1-888-387-4151 or (iii) via email at support@brockbeauty.com. Requests to cancel your participation in the autoship program must be submitted at least five days before your order is processed by Brock Beauty. You may still cancel after the deadline by providing notice of cancellation and returning any product received, within thirty days of the processing date, for a refund less any shipping and handling costs.

It is your responsibility to notify Brock Beauty of any changes in the address registered with our autoship program. We will not be responsible for goods delivered to the wrong address. Likewise, you must also notify Brock Beauty of any in your payment information, for example, if it is cancelled or is no longer valid. Changes to such information can be made by contacting a customer service representative at 1-888-387-4151 or via email support@brockbeauty.com. You can also make changes through your customer account online.

7. Trial Size Autoship Program

IF YOU SIGN UP FOR A TRIAL SIZE BOTTLE OF ANY PRODUCT, YOU WILL BE AUTOMATICALLY ENROLLED IN OUR AUTOSHIP PROGRAM. IF YOU WISH TO CANCEL YOU MUST NOTIFY BROCK BEAUTY THAT YOU WISH TO CANCEL WITHIN 14 DAYS OF PLACING YOUR ORDER FOR THE TRIAL SIZE BOTTLE.

If you do not cancel timely, on the 15th day after you place your order for the trial size bottle, you will become enrolled in the autoship program. Your payment method on file will be charged the full price for one thirty-day supply bottle; each purchase under the autoship program thereafter will reflect a 15% discount of the current sale price until your membership is cancelled. If your membership is cancelled for any reason you will be required to pay full price for your next purchase even if you re-enroll in the autoship program.

If you wish to cancel your participation in the autoship program, you may do so online by accessing your Brock Beauty customer account or by contacting a customer service representative at 1-888-387-4151 or by email at support@brockbeauty.com. See Autoship Program for more details.

It is strictly prohibited to resale any of the trial size bottles of product.

By proceeding with your order for the trial size bottle, you hereby acknowledge and agree that Brock Beauty WILL NOT obtain further authorization for the reoccurring payments that will be charged to the payment method we have on file. You further acknowledge and agree that you will not hold Brock Beauty responsible for any overdraft charges or fees, which might result during the ongoing autoship program. No refunds will be given for the cost of shipping related to trial size products that are returned.

8. Hair Analysis Service Policy

Hair Analysis Service Policy provides the Terms that shall govern your use of the Hair Analysis services of Brock Beauty, Inc., and its authorized agents and subsidiaries (collectively “us” or “we”). By engaging our services, you agree that you have read, understand and consent to these Terms:

Our Services. Brock Beauty, Inc. will analyze your hair in our lab and pinpoint the exact cause of your specific hair problems. Results include a report describing damage found and a hair plan with recommendations to improve your hair’s condition.

When you order the Hair Analysis, you receive a kit to send us your hair sample by mail. You will need to send 5 to 10 hair strands that have been shed (“Sample”). When we receive your Sample, we will do a visual inspection of the strands noting length, color and texture. Once the visual inspection is complete, we will use high-precision imaging to assess your cuticle, cortex, curl pattern and more.

Once the assessment is complete we will send your results in a comprehensive, but easy to read report about the condition of your hair. You will receive high-resolution images of key sections of your hair shaft ranging from the area closest to the root (new growth) to the very end of the strand. Each image will be accompanied by a detailed explanation, including potential causes of any damage found. Additionally, you will be provided with a customized hair care regimen with recommendations on how to address the damage, specific products that will help improve and maintain the health of your hair, as well as other valuable tips about how to better care for your hair.

Please allow 3 to 4 weeks to receive the results the analysis. Your analysis will be delivered to you (by email, or USPS) along with any applicable educational information and/or product suggestions. Your Sample will not be returned to you.

Your Responsibilities. You must provide accurate contact information; submit a complete questionnaire and Sample. Further, you agree to follow all recommendations, protocols and other instructions provided by Brock Beauty, Inc. And you hereby affirm by engaging our services, that you are eighteen (18) years or older.

Service Acceptance. You agree and have the legal right and ability to: (i) agree to the terms herein, (ii) use the services for your personal benefit and (iii) abide by the obligations herein. You further agree that the analysis you receive from Brock Beauty, Inc. shall be solely for your personal use.

Brock Beauty, Inc. makes no representations or warranties about the adequacy or accuracy of any information and/or results of analysis. Brock Beauty, Inc. cannot and will not provide any medical diagnosis our treatment.

Ordering/Cancellation Policy. Brock Beauty, Inc. accepts various forms of electronic payment for services in accordance with Brock Beauty, Inc. policies and this agreement. Payment for services is rendered at the time of ordering services. You may only cancel your order prior to our confirmed receipt of your Sample for a full refund, by contacting us at 1-888-387-4151 Monday – Friday 8:00 a.m. – 5:00 p.m. CST. If your cancellation is accepted you will receive a refund minus the shipping costs to send you the Hair Analysis kit.

Limitation of Liability; Indemnity. TO THE FULL EXTENT PERMITTED BY LAW: (a) IN NO EVENT WILL BROCK BEAUTY, INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN IF BROCK BEAUTY, INC. HAS BEEN ADVISED OF, KNEW OF, OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) IN ANY EVENT, BROCK BEAUTY, INC.’S TOTAL AGGREGATE LIABILITY IN CONNECTION WITH THIS AGREEMENT, FOR ALL CLAIMS OF ANY KIND WILL NOT EXCEED THE AMOUNT YOU HAVE PAID TO BROCK BEAUTY, INC. FOR THESE SERVICES. To the extent permitted by law, you agree to release, indemnify and hold Brock Beauty, Inc., its owners, advisors, officers, directors, affiliates, employees, and agents harmless from all liabilities, claims, expenses arising from injury or personal damage that occurs, as a result of your use of the Site, your choice of payment method, or your receipt of notices or information at your contact address.

Disputes. You agree that your use of these services and terms of this policy are governed by the laws of the State of Louisiana, without regard to choice of law rules. Any dispute arising out of or relating to this Agreement, including the determination of the scope or applicability of this clause, shall be subject to a state or federal court presiding over St. Tammany Parish, Louisiana. EACH PARTY HEREBY WAIVES ANY RIGHT HE OR SHE MAY HAVE TO PARTICIPATE IN ANY CLASS ACTIONS OR CLASS ARBITRATIONS.

Notice. For Legal Notices: Legal@brockbeauty.com   For Customer Service inquiries: support@brockbeauty.com

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