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Return Policy

Ordering, Shipping and Return Policy

Ordering

Phone:

You may call our toll free number 888-387-4151 to order by phone. Our Customer Service Center is available from 8am-5pm CT Monday – Friday.

Mail:

To place an order by mail, please download the printable order form. Make money order for your products and shipping costs payable to Brock Beauty and mail money order and form to:

Brock Beauty, Inc.
Attention: Orders
573 JF Smith Avenue
Slidell, Louisiana 70460

If paying by money order, please allow 10-14 days for your products to be delivered.

Internet:

After clicking the “Order Now” button you will be directed to our order page where you can review your cart and purchase your items.

PURCHASING AND PAYMENTS

Purchasing Policy

Any and all Brock Beauty products (including, but not limited to, the following brands: Hairfinity, Infinite Lash, and Dermera) that are purchased online, or received as the result of a online purchase, through a website owned and/or operated by Brock Beauty are NOT FOR RESALE; with the sole exception belonging to Brock Beauty authorized retailers and distributors.

If you purchase products that do not come directly from Brock Beauty or an authorized retailer or distributor we cannot certify that the products are not counterfeit, contaminated or illegally obtained. Illegally obtained products may include products coming from other countries where the ingredients may differ depending on the health or regulatory requirements of a particular country. Improper storage and handling may alter the performance of these products or pose a health risk. Further, we will not return the items or refund the amount paid.

AMAZON PURCHASES: For purchases of Brock Beauty products on Amazon.com, the Amazon Manufacturer’s Warranty applies only to purchases from the Amazon seller, Brock Beauty, as they are the only reseller authorized by the manufacturer to sell Brock Beauty products on Amazon.com. The Amazon sellers, Brock Beauty and Pharmapacks have been confirmed by the manufacturer to provide genuine products that are not counterfeit or second-hand, and products that are handled, stored and shipped according to the manufacturer’s specifications to eliminate safety and efficacy concerns.

ACCEPTABLE FORMS OF PAYMENT

Gift certificates and major credit cards: American Express, Discover, MasterCard and Visa

Shipping

Domestic

The shipping department is able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address.

Packages being shipped through DHL will be delivered to the local post office for delivery.

Insurance

If you would like to add insurance to cover any lost or stolen packages, you may do so for a small fee when checking out. If you select to insure your package a signature will be required upon receipt. If an insured package is lost or stolen, Brock Beauty will reship replacement products. You will only be responsible for paying shipping costs on the replacement products.

If you think your insured package has been lost or stolen contact customer service at support@brockbeauty.com. You will be required to submit an Official Statement and supporting documentation along with a copy of your photo ID.

Order Processing Times:

We typically ship Monday-Friday and try to process orders within 48 hours (except holidays and weekends). Orders submitted on weekends or holidays will process the next business day.

All packages, unless otherwise stipulated, once processed, are shipped via DHL, United States Postal Service First Class or Priority Mail. This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center. Please allow 5-7 business days from the time the order leaves the processing center.

Orders shipped to Alaska and Hawaii:

These orders can require an additional 2 – 3 day delivery time.

International

Brock Beauty does not directly sell certain Brock Beauty products in all jurisdictions outside of the United States, as these products may not be approved for sale in certain jurisdictions. While Brock Beauty may choose to accept orders for the purchase of its products from all jurisdictions, the acceptance of such orders and the sale of such products will be subject to the following conditions:

(a)You agree that the purchase of any Brock Beauty products by you shall be for your own personal use only and not for further resale or distribution in any manner;

(b)You hereby expressly authorize and direct Brock Beauty to load and ship the purchased products to your shipping address, and to contract on your behalf with a courier company for that purpose; and

(c)You are the principal importer of record and will undertake responsibility for all applicable taxes, shipping, customs clearance, duties and import requirements from our facilities to your shipping address.

All packages, unless otherwise stipulated, once processed, go out DHL, United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the current shipping rates.

Notice of changes in address shall be made by contacting support@brockbeauty.com

We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.

Please take notice that by placing your order outside of the United States you acknowledge your data related to any purchases will be transferred to the United States to process the transaction.

Third Party Shipping

Customers using a third party shipping service are responsible for any duties, taxes and shipping costs that may occur. Brock Beauty is not liable for any damages resulting from customer’s use of any third party shipping services. Likewise, Brock Beauty is not responsible for delivery of the package once it has been delivered to any third party address.

Lost or Stolen Packages

Brock Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Brock Beauty will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Incorrect Shipping Information

If you enter the incorrect shipping information you may try to correct the shipping information before the order is processed by immediately contacting customer service at 1-888-387-4151 or support@brockbeauty.com. If you contact Brock Beauty after the order has shipped to the wrong address the package will have to be returned to us before we can ship to the correct address. Also, if a package is returned to Brock Beauty due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Brock Beauty is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

Cancellation Policy

To serve you better, we will begin to process your order immediately after you click the “SUBMIT ORDER” button. Because our system processes orders immediately, we are usually unable to change or cancel an order once it is submitted. Also, once an order is placed, unfortunately products may not be edited. If there is an error in your shipping address, please contact customer service before 7am CST the next business day. Once an order has shipped we cannot be responsible for errors in shipping address. To address any of the above issues with an order, please immediately contact us at 1-888-387-4151 or support@brockbeauty.com.

Order Status

Tracking Your Order

When your order is ready to be shipped, you will receive shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed and will arrive 7-10 business days after it is shipped. The e-mail will contain shipment details and your tracking number. To track the order visit your carrier’s website.

If you attempt to track your package within 48 hours after it is ordered and there is no information available about your package, this is because the carrier has not scanned your package. When the package is scanned you will be able see the tracking information. Please allow at least 48 hours for the carrier to scan your package. If you still do not see tracking information please call customer service at 1-888-387-4151 or support@brockbeauty.com.

RETURNS AND EXCHANGES

Refund and Money Back Guarantee

Brock Beauty stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone.

Within thirty (30) days of your purchase, if you are not satisfied with our product you may receive a refund of your purchase price (less shipping and handling). The product must have been purchased directly from Brock Beauty In order to be eligible for a refund, you must have used the product as directed.

To obtain the refund described above we must physically receive the return within the thirty (30) day period. The return must include the unused product; all original packaging, manuals, and other accessories and documentation, which may have been included in the original shipment; the receipt; and a note containing your name, address and reason(s) for return.

We recommend using a courier that provides insured tracking services, as we cannot be responsible for items that are not received at our warehouse. If we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not return your money and will be unable to return unused product to you.

Returns must be addressed as follows:

Brock Beauty, Inc.
Attention: RETURNS
573 JF Smith Avenue
Slidell, Louisiana 70460

Brock Beauty reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. This policy applies to all Brock Beauty hair care and skin care products. This policy does not apply to t-shirts and other accessories and materials, which cannot be refunded since these items may only be submitted for an exchange.

NOTICE: Our guarantee was created to warranty the quantity of product consumed as directed for use during the thirty (30) day guarantee period. It is not intended to honor the return of product that was removed or consumed in excessive quantities during that thirty (30) day period. If an excess supply of product was removed from the bottle and/or consumed during the guarantee period, the guarantee and return will be voided. The unused portion of the product will not be returned to you for health and safety reasons. If you have previously returned our products under this refund policy, any future requests for a refund will not be honored. Please contact us with any questions or concerns at 1 (888) 387-4151 or support@brockbeauty.com.

AMAZON PURCHASES: For purchases of Brock Beauty products on Amazon.com, the Amazon Manufacturer’s Warranty applies only to purchases from the Amazon seller, Brock Beauty, as they are the only reseller authorized by the manufacturer to sell Brock Beauty products on Amazon.com. The Amazon seller, Brock Beauty has been confirmed by the manufacturer to provide genuine products that are not counterfeit or second-hand, and products that are handled, stored and shipped according to the manufacturer’s specifications to eliminate safety and efficacy concerns.

Damaged or Defective Products

DEFECTIVE products may be returned directly to us within thirty (30) days from the invoice date. At our discretion, you may receive a credit or replacement product. Any item that appears to be purchased from an authorized seller will not be accepted.

You must return the defective product within the specified period of time, along with all original packaging, manuals, and other accessories and documentation which may have been originally included in the original shipment; the receipt; and a note containing your name, address and reason for return to:

Brock Beauty, Inc.
Attention: RETURNS
573 JF Smith Avenue
Slidell, Louisiana 70460

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