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Return Policy

How to Place an Order

Phone:

You may call our toll free number 888-387-4151 to order by phone. Our Customer Service Center is available from 9am-4pm CT Monday – Friday.

Mail:

To place an order by mail, please download the printable order form. Make money order for your products and shipping costs payable to Brock Beauty, Inc. and mail money order and form to:

Brock Beauty Inc
573 JF Smith Avenue
Slidell, Louisiana 70460

If paying by money order, please allow 10-14 days for your products to be delivered.

Internet:

After clicking the “Order Now” button you will be directed to our order page where you can review your cart and purchase your items.

Purchasing and Payments

Purchasing Policy

Any and all Brock Beauty, Inc. products (including, but not limited to, the following brands: Hairfinity, Infinite Lash, Essentious, and Dermera) that are purchased online, or received as the result of a online purchase, through a website owned and/or operated by Brock Beauty, Inc. are NOT FOR RESALE; with the sole exception belonging to Brock Beauty Inc. authorized retailers and distributors.
If you purchase products that do not come directly from Brock Beauty, Inc. or an authorized retailer or distributor we cannot certify that the products are not counterfeit, contaminated or illegally obtained. Contaminated products may have had their ingredients changed or tampered with, or had the expiration date altered by the reseller. Illegally obtained products may include products coming from other countries where the ingredients may differ depending on the health or regulatory requirements of a particular country. Improper storage and handling may alter the performance of these products or pose a health risk. Further, we will not return the items or refund the amount paid.

Acceptible forms of Payment

Credit or Debit Cards

American Express
Discover
MasterCard
Visa

Gift Certificate

Money Order – See above policy on ordering by mail.

Exchanges and Returns

Refund and Money Back Guarantee

Brock Beauty Inc. stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone.

Within thirty (30) days of your purchase, if you are not satisfied with our product you may receive a refund of your purchase price (less shipping and handling). The product must have been purchased directly from Brock Beauty, Inc. In order to be eligible for a refund, you must have used the product as directed.

To obtain the refund described above we must physically receive the return within the thirty (30) day period. The return must include the unused vitamins; all original packaging, manuals, and other accessories and documentation, which may have been included in the original shipment; the receipt; and a note containing your name, address and reason(s) for return.

We recommend using UPS or insured mail for returns, as we cannot be responsible for items that are not received at our warehouse. If we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not return your money and will be unable to return unused product to you.

Returns must be addressed as follows:

Shipping Dept.
Attention: RETURNS
573 JF Smith Avenue
Slidell, Louisiana 70460

 

Brock Beauty, Inc. reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. This policy applies to Brock Beauty Inc. products only, namely Hairfinity, Infinite Lash, Essentious and Dermera. This policy does not apply to t-shirts and other accessories and materials, which cannot be refunded since these items may only be submitted for an exchange.

NOTICE: Our guarantee was created to warranty that quantity of product consumed as directed for use during the thirty (30) day guarantee period. It is not intended to honor the return of product that was removed or consumed in excessive quantities during that thirty (30) day period. If an excess supply of product was removed from the bottle and/or consumed during the guarantee period, the guarantee and return will be voided. The unused portion of the product will not be returned to you for health and safety reasons. If you have previously returned our products under this refund policy, any future requests for a refund will not be honored. Please contact us with any questions or concerns at 1 (888) 387-4151 or support@brockbeauty.com.

 

Damaged or Defective Products

DEFECTIVE products may be returned directly to us within thirty (30) days from the invoice date. At our discretion, you may receive a credit or replacement product. Any item that appears to be purchased from an authorized seller will not be accepted.

You must return the defective product within the specified period of time, along with all original packaging, manuals, and other accessories and documentation which may have been originally included in the original shipment; the receipt; and a note containing your name, address and reason for return to:

Shipping Dept.
Brock Beauty Inc
573 JF Smith Avenue
Slidell, Louisiana 70460

 

Cancellation Policy

To serve you better, we will begin to process your order immediately after you click the “SUBMIT ORDER” button. Because our system processes orders immediately, we are usually unable to change or cancel an order once it is submitted. Also, once an order is placed, unfortunately products may not be edited. If there is an error in your shipping address, please contact customer service before 7am CST the next business day. Once an order has shipped we cannot be responsible for errors in shipping address. To address any of the above issues with an order, please immediately contact us at 1-888-387-4151 or support@brockbeauty.com.

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