Shipping and Delivery
The shipping department is able to ship to street addresses and PO Boxes within Europe. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address.
Order Processing Times:
We typically ship Monday-Friday and try to process orders within 48 hours (except holidays and weekends). Orders submitted on weekends or holidays will process the next business day.
All packages, unless otherwise stipulated, once processed, are shipped via Post.NL. This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center. Please allow 15 business days from the time the order leaves the processing center.
Third Party Shipping
Customers using a third party shipping service are responsible for any duties, taxes and shipping costs that may occur. Brock Beauty is not liable for any damages resulting from customer’s use of any third party shipping services.
Lost or Stolen Packages
Brock Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Brock Beauty will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Incorrect Shipping Information
If a package is returned to Brock Beauty due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Brock Beauty is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
Tracking Your Order
When the customers’ orders are ready to be shipped, they will receive shipment confirmation e-mail. The majority of our orders are shipped within 48 hours after the order has been placed and will arrive in up to 15 business days after it is shipped. The e-mail will contain shipment details and a tracking number. To track the order visit the carrier’s website.
Occasionally when a customer tries to track a package within 48 hours after ordering, information is not available about the package, this is because the carrier has not scanned the package. When the package is scanned, the customer will be able see the tracking information. Please allow at least 48 hours for the carrier to scan the packages. If the tracking information still does not appear please call customer service at one of our numbers or emails on the contact page.